Two separate rights may apply to your order. This page covers the return of goods and how money is refunded. The 14-day right to withdraw from the contract is described on the Cancellation & withdrawal page.
Goods that are faulty, damaged or not what you ordered
Tell us at +374 98 22 72 04 or [email protected]. We collect the goods at our cost and, at your choice, replace them or refund you in full including the delivery charge. This right is not time-limited by this page and is not affected by any of the exclusions below.
Goods of proper quality — Article 23
Under Article 23 of the RA Law on Protection of Consumer Rights you may return non-food goods of proper quality within 14 days of receipt if they do not suit you by shape, size, colour or another reason, provided that:
- the goods have not been used;
- their appearance, properties, seals and labels are preserved;
- you can show proof of payment for them.
What cannot be returned under Article 23
Article 23 part 2 excludes certain goods. The exclusions relevant to what we sell are:
- coffee and other food products, which are foodstuffs;
- goods sealed for health or hygiene reasons where the seal has been broken after delivery — an opened pack of coffee cannot be returned;
- goods made or ground to your individual order.
Unopened, unused packs in their original sealed condition are not affected by these exclusions.
How to return
- Contact +374 98 22 72 04 or [email protected] within the period, telling us the order number and what you want to return.
- We agree a collection or hand-over with you.
- We check that the goods are unused and intact and then refund you.
For faulty, damaged or incorrect goods we bear the cost of return. Where you return goods of proper quality under Article 23 or withdraw within 14 days, the direct cost of returning them to us is yours unless we agree otherwise.
Refunds
- We refund within 14 days of accepting the return or of your withdrawal notice.
- We refund by the same method you paid with. A card payment is returned to the same card; we do not refund a card payment in cash. A cash payment is refunded by bank transfer to an account you nominate.
- We may hold the refund until we have received the goods back or you have shown proof that you dispatched them.
- Refunds cost you nothing.
Where bonus points were spent on an order that is refunded, the points are returned to your loyalty balance, and points earned on the refunded amount are reversed.